Frequently Asked Questions
Scammed online — where to report? How to recover transferred money? What is a group lawsuit? Answers to the most common questions about Apgavo.
Is Apgavo free to use?
Yes, submitting reports and using the platform is completely free. Fees may only apply if you choose to join a group lawsuit — this is discussed individually with the law firm.
What is a group lawsuit?
A group lawsuit is a legal process where multiple victims file a claim together against the same scammer. This allows sharing legal costs and increases the chances of recovering lost money.
How is my personal data protected?
Your identity is verified via Smart-ID / Mobile-ID and is never displayed publicly. Personal information is used only for legal purposes. All data is encrypted and compliant with GDPR.
Can I report anonymously?
No. For a report to have legal weight and be usable in a group lawsuit, every reporter must verify their identity via Smart-ID or Mobile-ID.
What types of scams can I report?
You can report investment fraud, romance scams, phishing, marketplace fraud, identity theft, and other scam types. If your case doesn't fit a predefined category, select "Other".
How long does the process take?
Filing a report takes a few minutes. Case formation depends on how many victims report the same scammer. Once there are enough, our legal team evaluates — this can take from a few weeks to a few months.
What happens when enough people report?
When total damages and victim count justify legal action, our partner law firm evaluates the case. If it's strong enough, all affected reporters are notified by email with a group lawsuit proposal.
Am I obligated to join the group lawsuit?
No, participation is voluntary. When a case becomes viable for a group lawsuit, you'll receive a proposal to join. You decide whether to participate — no obligation.
What documents should I upload?
Upload any evidence: conversation screenshots, bank statements, payment confirmations, invoices, contracts, emails, or other relevant documents. Accepted formats: PNG, JPG, PDF.
Can I edit or delete my report?
Yes, you can edit your reports, add new identifiers, and upload additional documents at any time through your dashboard. You can also delete reports or the entire case.
I was scammed online — where do I report?
First, register the scammer on Apgavo.lt — reporting is free and links your case with other victims of the same scammer. If you transferred money, immediately contact your bank (card payment — request a chargeback within 8 weeks; SEPA transfer — request a recall). Finally, file a police report via ePolicija.lt.
How do I recover money transferred to a scammer?
Options: for card payments — request a chargeback via your bank within 8 weeks; for SEPA transfers — submit a SEPA recall request (lower chance of success); long-term alternative — a group lawsuit via Apgavo, once your case is linked with other victims of the same scammer and the partner law firm evaluates it.
How do I check whether a phone number or IBAN belongs to a scammer?
Use the Apgavo lookup — enter the phone number, email, IBAN, or company code and see how many reports have already been filed against this identifier. Check before paying or sharing personal data.